Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Orders placed on weekends or public holidays will be processed on the next working day.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, customers will be notified accordingly.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Shipping MethodEstimated Delivery TimeStandard Shipping5–7 business daysExpress Shipping2–4 business days

Delivery times may vary depending on the destination, courier service availability, and unforeseen circumstances such as weather conditions or transportation disruptions.

3. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. The tracking number will become active within 24–48 hours.

Customers can use the tracking number to monitor the status of their shipment through the courier partner’s tracking portal.

4. Shipping Areas

We currently ship to the following locations:

• Domestic Shipping: Available across all major cities and regions within the country.
  
• International Shipping: Available to selected countries depending on courier service availability.
  

Shipping availability may change without prior notice.

5. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Natural disasters
  
• Weather disruptions
  
• Courier service delays
  
• Customs clearance for international shipments
  
• Public holidays
  

We appreciate your patience and understanding in such situations.

6. Incorrect Shipping Information

Please ensure that all shipping information provided at checkout is accurate and complete.

We are not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping charges may apply for reshipping orders returned due to incorrect address details.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the package and product.

If your package is lost during transit, we will coordinate with the courier partner to investigate and resolve the issue.

8. Contact Us

If you have any questions, concerns, or require assistance regarding our Shipping Policy, please feel free to contact us using the details below:

Address:
395, Purav Deen Dayal, Old Railway Road, Veer Bhawan Nagar, Roorkee – 247667, India

Email:
help-support@fitnearn.com

Helpline:
+91 86302 22654

Office Hours:
Monday – Saturday, 10:00 AM – 08:00 PM (IST)